1. Cancellation by the Customer
Refunds are calculated on the amount you have actually paid us, whether that is the 10% advance or the full booking amount. The window depends on what you booked:
Dives and activities
Scuba dives, snorkelling, kayaking, nature walks, stargazing, Try Scuba and the Scuba Refresher.
| Time of Cancellation |
Refund Amount |
| 72 Hours or More Before Your Slot |
100% Refund* |
| Less than 72 Hours |
No Refund |
| No Show |
No Refund |
Island trips and RAID courses
These need the boat, the Forest Department permits or an instructor to be blocked well in advance, so they
keep a longer window.
| Time of Cancellation |
Refund Amount |
| 15 Days or More Prior |
100% Refund* |
| 7 to 14 Days Prior |
50% Refund |
| Less than 7 Days |
No Refund |
| No Show |
No Refund |
*Refunds will be processed after
deducting a 5% administrative/payment gateway fee and any applicable GST (Goods and
Services Tax) charges.
Paid only the 10% advance? The percentages above apply to that advance, and we never ask for the unpaid balance after you cancel. Example: on a ₹29,000 course you pay ₹2,900 now. Cancel 15 days or more before: we refund ₹2,900 minus the 5% fee and GST. Cancel 7 to 14 days before: you get ₹1,450 back. Cancel inside 7 days: the ₹2,900 is not refunded.
Peak Season Policy
(Crucial)
Dec 15 - Jan 15: Due to extremely high demand in Havelock, No Refunds
are accepted for any cancellations made for bookings during this period.
2. Cancellation by Frogman
Weather & Safety
If we cancel a dive due to unfavorable weather, equipment failure, or safety concerns, guests are offered a
Full Refund or the option to Reschedule at no extra cost.
Medical Fitness
If a guest is found medically unfit during the on-site briefing (and cannot produce a doctor's clearance), we
reserve the right to offer a partial refund or credit for future use, subject to equipment costs already
incurred.
3. If a Trip Is Cut Short After It Starts
Our island trips (Barren Island, Cinque Island, island hopping, South Button and Long Island) sometimes have to
be ended after we have already left the jetty, because of weather, sea conditions, a mechanical problem or
a safety concern. The captain's decision on this is
final. In that situation we first offer you a free reschedule on another date in the same
season. If you cannot come back, we refund a share of what you have paid us, based on how far the trip
got:
| How Far the Trip Got |
Refund Amount |
| Turned back before reaching the island |
50% Refund |
| Reached it, but the main activity could not run at all |
25% Refund |
| Part of the trip delivered before we turned back (some of the stops made, or the volcano seen but no snorkelling) |
10% Refund |
| Full trip delivered, but shorter than planned |
No Refund |
We do not deduct the 5%
administrative fee in this case, because the trip was ended by us and not by you. Permit fees already paid
to the Forest Department (Barren Island and Cinque Island) are not refundable, as they are spent whatever
the weather does. Refunds go back to the original payment method within 7 working days.
4. Contact Us
If you have questions about refunds or cancellations:
Email: frogmanandaman@gmail.com
WhatsApp: +91 95319 24029
